 |
|
|
|
|
The City of Norman, Oklahoma is located 20 miles southeast of Oklahoma City. It serves as the county seat for Cleveland County. It is also the home of The University of Oklahoma and its 2001 NCAA Champion football team The Sooners. Norman began as a small tent town in 1889. It was named after Abner Norman, a Santa Fe Railway engineer. The city was assured a continued existence when the citizens donated land in 1892 for the establishment of the University. To this day the city continues to grow and boasts a population larger than 95,000.
Norman currently uses the Water, Wastewater, Streets and Traffic modules of Cityworks to manage their infrastructure in the Line Maintenance and Streets divisions. Both divisions using Cityworks have been able to increase efficiency and reduce paperwork. For example, the Line Maintenance Division has used Cityworks to streamline their customer response process and reporting. Before the implementation of Cityworks the Line Maintenance division was using paper to keep track of the open calls for a day, an Access database to track the customer complaints and another 3rd party software package to track their fleet equipment cost and information. Once Cityworks was implemented they were able to combine all of these elements and more into a single location. Now, they can take their customer requests in the same place that they track open calls, record work orders and track the cost of their fleet when used for work orders. This allows them to reduce the amount of paperwork they generate and greatly speed up their monthly reporting process.
Over in the Streets department they are using Cityworks to become just as organized and streamlined their operations as the Line Maintenance division. Previously the department was using paper to track work histories too. The city is divided into areas called Wards with one City Council member covering a ward. Before the implementation of Cityworks a City Council member could come in with a request for a report and it would take someone in the department all morning to put it together. After the implementation of Cityworks the department can generate the report while the council member waits and even have the option of formatting the report in Microsoft Word or Excel. They have also benefited by using Cityworks to store their materials information and pricing so that their yearly update takes less time by updating the information in Cityworks rather than starting from scratch every year.
In the future Norman eagerly awaits further conveniences from software enhancements. They are also planning on implementing the Cityworks Storeroom module to manage their inventories and automate some of the storeroom duties.
|
Printable Version